You tell us your hours during onboarding, and Ava books within them. She still answers around the clock — after-hours calls get handled exactly how you decide. Setting business hours for the AI receptionist takes one short conversation, and you can change them anytime.
Ava answering 24/7 doesn't mean she books jobs at 3 a.m. It means she picks up at 3 a.m., captures the lead, and slots it into your real hours — or escalates it if it's an emergency.
Keep these separate in your head:
So a Saturday-night caller gets answered, their details captured, and a window booked for your next open Monday slot — not a promise you can't keep.
What happens on a call that comes in after you've closed is your call, not Ava's default. Common setups:
Most shops mix these — routine stuff waits for morning, real emergencies reach a human right away. You define what counts as which, and Ava applies it every time. That's the whole point of after-hours triage for garage door shops.
Seasonal hours, a holiday closure, extended spring-season evenings — send the change and we update Ava. Your booking windows move with your real schedule.
For the bigger picture of how she fits into your day-to-day, see how Ava works as a virtual receptionist built for garage door businesses.
Call the live demo and have Ava call you now — hear exactly what your customers will hear when they call your shop.